If you need assistance before, during or after signing up for our service, please don’t hesitate to ask!
Please browse through the Frequently Asked Questions to see if your question has already been answered. If not, please reach out to us and we’ll be happy to assist you.
No. We are a for-profit business with a mission to Teach Values and Change Lives by creating and distributing unique, wholesome entertainment for families, most of whom happen to be Latter-day Saints. Furthermore, our LDSFamilyFun.com site seeks to promote and make our products useful to many LDS families by providing free resources. The owners of Living Scriptures are faithful Latter-day Saints. The Equal Employment policy of the company, however, welcomes any honest person of any affiliation who can support and grow the mission of the company.
Go to stream.livingscriptures.com in the top right corner click LOGIN and click “Reset your Password”. Follow the instructions and it will send you an email to reset your password (even if you never set it up in the first place but did confirm your purchase).
Living Scriptures now delivers HD video and audio like Netflix™ over the Internet to devices. We offer a large library of faith building media directly to your computer, streaming device (Roku, and soon AppleTV4, and FireTV), phone or tablet for a reasonable monthly price.
You can stream two streams from one account at the same time. Currently if you’d like more streams, you’ll need to setup an additional account. We also recommend watching together, as it bonds the family and sparks gospel discussions. Also as a small business in a niche market, please do not to share accounts outside your immediate family. Plus, the more legal-paid accounts we have, the better our content will be.
Yes. Our apps make our uplifting content available anytime, anywhere—including Antarctica…that is if you have a data connection or have titles downloaded in the app for offline use.
Web/Webapp – In any browser (all phones, tablets, and tvs) you can access the streaming site at stream.livingscriptures.com. You can also access our FHE lessons and Activity books by clicking the buttons when you hover over the Living Scriptures’ animated series titles.
Roku – Our favorite device because it inexpensive (refurbished are only $25 on amazon and work great, easy to use, and best of all allows families to watch together. It also autoplays up to 3 titles (after the credits) because you know you want to feast watch! Our Roku app supports multiple languages and subtitles including scripture subtitles so you can follow along.
iOS/Android/Kindle Fire (Phones and Tablets) – All our resources are available on iOS/Android/Kindle Fire including Quizzes, Activity Books, FHE lessons, and you can download titles for offline use. iOS/Android/Kindle Fire are also enabled with Chromecast (button shows when playing a title), subtitles (including scripture reference), Portuguese and Spanish audio on all Living Scriptures’ animated stories.
Chromecast – If your Chromecast is setup correctly and your iOS or Android device is on the same network as your Chromecast, just start playing the video on your iPhone/iPad or Android and press the Chromecast casting icon in the player (a Square with Wi-Fi curves).
AppleTV4/4K, FireTV.– Because we’ve reached our goal of 10,000 customers so quickly (THANK YOU!), we are now developing native AppleTV4 and FireTV apps, and they should be done by the end of the year. We have noticed Airplay (don’t use Airplay Mirroring) now works well and Airplay 2 (Airplay on iOS 11) may even work better.
What about AppleTV1-3, SmartTVs, Xbox, PS4, DVD Players, Wii, Windows App, etc.
Because we are still relatively small, we will continue to develop additional app platforms as we grow. Therefore please help us by spreading the word! Apple TVs (Gen 1-3) with silver remotes don’t allow apps like ours, but you can use Airplay. Samsung TV and Xbox are at the top of our list for future native apps. If your TV or device has a web browser you may be able to watch at stream.livingscriptures.com though there is no official support for Smart TVs at this time.
Make sure AppleTV and iOS devices are on the same WiFi network (won’t work if not). Turn on TV and get your AppleTV on TV. Start playing video on iOS device. On iOS device Slide finger up from bottom of the glass when phone is unlocked to revel the control panel. In iOS10 scroll to the left and hit the bottom dropdown. You should see your AppleTV there and select it. The video should appear on your TV.
There is a good chance that you have a billing issue. Please call us to get the issue resolved. In the future we’ll handle this through the website.
After your purchase, you will be directed to setup your password directly on the confirmation page or sent an email (check spam folder) and/or a text message. If you didn’t get an email after an hour, or forgot your password, go to stream.livingscriptures.com. Go to the Login tab and click “Reset your Password.” Make sure you put in the the email you gave during the purchase process. If you don’t get your reset password email (check spam folder) contact us at email@example.com. This email and password logins you into the streaming website (stream.livingscriptures.com ) and all our apps (Roku, iPhone/iPad and Android). If you haven’t signed up yet go to livingscriptures.com.
Is it a problem with your internet or our app? The first thing to try is a hard close of the app. On iOS, when you have our app open, double tap the home button and slide up the screen of our app. Now reopen the app. The next thing to find out is if your internet speed is too slow. If your smart phone/computer is on the same (wifi) connection as your streaming device, go to fast.com (Netflix’ speed tester) or SpeedTest.net to see how your download speed is. While our streaming should still work well with speeds down to 1.5mbps, speeds less than 5 mbps may experience longer load times, lower quality streams, and buffering.
As we are growing quickly we working hard to stay ahead of slowdowns. Sundays can especially be challenging as there can be quick heavy spikes (i.e. right before or after church). We are still working out the bugs right now to keep the loads balanced. Usually if you try 15-30 minutes later load speeds will most likely improve. While we do monitor and address major issues and slowdowns on Sundays, we won’t be able to respond to direct messages until Monday.
If your app is giving you issues, feel free to try use the website stream.livingscriptures.com which tends to be the most reliable during peak usage, or the mobile apps. Right now, Roku has the biggest issues with heavy usage.
We’re currently evaluating this new model, and we can’t guarantee how long they will offer everything at this low price. Never before has the price been so affordable – and just a few months ago it would have cost over $4,920 for all these DVDs, Audio Stories, and other films . Streaming quality is better and it’s just $9.99 a month, or less than the cost of one restaurant meal. We also have special promotions discounting the first month. See the homepage to see what we are currently running.
Although you can order conveniently here on the web, Living Scriptures is predominantly a direct sales-driven company. In other words, our products are sold via many independent salespersons who market our products door-to-door, in malls, events or at community gatherings. Because we have a direct sales presence in so many areas, we must collect your state sales tax just as if we had Living Scriptures stores in your area.
Most people really don’t like having to store files and move them around computers and worry about their digital copies. That is why we added offline-mode for phones and tablets. You can download the titles you need onto your device and delete them right off the app when you need the space, just like Netflix and Amazon. That said, we may have options on Amazon for digital ownership soon.
With streaming you get immediate all access to our much larger 500+ audio and video title library today, including top movies like 17 Miracles, the Best Two Years, and the Saratov Approach. Plus, streaming allows you to experience our beautifully restored HD films, and they look better then ever! Mostly though, it’s just much more convenient, plus we’re sure your kids always but their DVDs/VHS back away and they’ve never lost or scratched one. We DO also have a special offer for customers who have purchased series of DVDs/VHS from us in the past. Just call us at 844-610-1051 to find out more about this offer.
There are several reasons. First if your internet or our system is having problems it’s a great backup. Also DVDs can be more convenient when traveling. Finally, with DVDs you own the product and can use it whenever at no additional cost. We now have a wonderful program where you can add our newly restored DVDs for a nominal additional cost to streaming.
We try to add titles every week so there is always something new. While we don’t fully control the rights to all titles, most of them we hope to keep in our channel for a long time.
We can definitely try. We are working hard to get the streaming rights to many films. While most film producers have been very happy about what we are doing, there are a few that are still reluctant to let us stream them. This process can take a while, and some titles we’ve been working on for several years! Also, some of the really big studios want much more than is feasible for their films. That said, the more subscribers we have, the more we can spend on great media. Once we get to about 30,000 subscribers we should have enough revenues to be able to begin producing our own films again. So please help us spread the word! Also feel free to reach out any producer (most easily on Facebook) and ask them to allow us to stream their films. You can send film requests directly to firstname.lastname@example.org, and we’ll try to get them. Sometimes, if the film was very successful in the theaters, it may go to one of the larger streaming services for a while before we can get it (i.e. Once I Was a Beehive).
There are Lots. Our core scripture films have scripture subtitles so you can follow along in your scriptures. Our iOS (iPhone & iPad), Android (Tablet & Phone), allow downloads for offline use (i.e. in the car or plane), and we have quiz games on all of our core animated titles on iPhone/iPad and Android. In addition to tablets and phones, our website also has links to hundreds FHE lessons and over 3,000 pages of printable activity books. Finally we have our animated titles dubbed into Spanish and Portuguese audio.
Yes! All of our native apps and on the web have Spanish, Portuguese, and English languages on our animations. We’ll add subtitles and audio to other films as we get them. Please let us know if you know someone who would be interested in helping us translate so we can get them out in as many languages and people as possible.
Yes, all of our apps have subtitle tracks in English & Spanish for the animations. We even have English and Spanish scripture subtitles so you can see the references of the current scene. We also try to get as many languages for our other films as we can.
We will replace any product containing manufacturing defects without cost for 90 days from date of purchase. A postage-paid merchandise return label may be obtained for these products by calling our Customer Service department.
After 90 days, DVDs will be replaced for any reason for half of the current retail price plus tax, as long as Living Scriptures is still selling the product. Such products being replaced must be mailed or delivered to Living Scriptures at the customer’s expense along with payment.
We are dedicated to providing you with high-quality content on high-quality materials. Each DVD is rigorously tested when produced at the factory. In spite of these quality control measures, you can preserve the life of your DVDs by following these recommendations: